TERMS OF USE

RETURN POLICY

You can return the product  purchased from our store within 14 calendar days of receipt. If you decideto return the product, contact us first to email: info@kosmokent.gr or phone 0030 2104176555 (09:00-15:00). Keep in mind that returns are at your own risk and return costs (courier, transport, post office etc), except where the mistake is ours.

The product must be returned in perfect condition,not been used or breached the factory packaging. Must be accompanied by receipt/invoice.

PRIVACY POLICY AND TRANSACTION SECURITY

When purchasing products from our store we require email address,name and address of your residence to be able to process with your order. Payment by credit/debit card are made in safe environment of internationally recognized electronic payment system Paypal, so you do not disclose any of your card details to us, or stored them in any way on the server. The entire order process (as well as your account) is protected by secure connection SSL Certificate of Geotrust. Under no circumstances we reveal the information you provide us (ie email address, name and address of your residence) to third parties.

ORDER TRACKING

To track the progress of your order, create or log in into your account. In the “Your Orders” section you will see a list of all purchases and their status.

MEANS AND SHIPPING COSTS

Greece:

All orders within Greece are shipped with courier company in any region of the country. The products are delivered within 24 hours, excluding islands, and 48 hours to the rest of the country. Your order ships the next working day. The shipping cost regardless of the weight is 3,50 euros. Within Attica county - 3,00 euros. For orders over 50,00 euros get free shipping. If you choose to pay by cash on delivery, the additional charge is 3.60 euros.

PAYMENT

Credit/Debit cards:

The secure transactions in our store is a priority for us, so for card payments use the ALPHA BANK platform.

Paypal:

To make a payment, you must have a Paypal account. During the payment you will be redirected through a secure connection to the website of Paypal, in which you will enter your card details (if you do not have Paypal account) or you will be prompted to log in to your account, if any, to complete the purchase. After completing the payment you will be redirected back to our website. Card details are not revealed to us or stored on our website.

Cash on delivery (COD):

You can pay by cash on delivery of the product. Please note that the cost in COD is extra 3,60 euros. Payment on delivery is valid only within Greece.

Deposit in bank account:

You can pay directly to our store’s bank account. The account details will be available during the process of completing the order. In this case your order will be shipped once we receive your payment. To speed up the process please send a copy of the payment order to fax: 0030 2104174456 or email: info@kosmokent.gr

HOW TO ORDER

You can order:

- through our website

- phone order: 0030 2104176555 (09:00-15:00)

THE WEBSITE USES COOKIES, SOME MAY HAVE BEEN SET ALREADY.